Refunds and cancellation

1. What you are buying

VibesClip is a digital subscription service. Each plan delivers a number of credits at the start of its cycle (monthly or annual) and those credits are used to generate videos: 6 credits for a 15-second video and 10 for a 30-second one.

If the credits of the cycle run out, you can buy an extra credit pack as a one-time payment. Packs are available only for accounts with an active plan.

2. Recurring billing

Plans renew automatically at the end of each cycle with the same payment method, until you cancel. The amount and currency are shown before you confirm the payment.

Annual plans are charged once a year for the full period.

3. Cancellation

You can cancel whenever you want, at no cost and with no penalty, from Settings → Manage subscription and invoices. You do not need to write to us or wait for approval.

When you cancel you keep access and your available credits until the end of the cycle you already paid for. No further charges are issued.

4. 7-day money-back guarantee

Your first subscription comes with a 7-day guarantee: if within 7 calendar days of the first charge you decide the service is not for you, we refund that first charge.

If you did not use any credits, the refund is for the full amount. If you already generated videos, we refund the amount minus the value of the credits you used, because each generation has a processing cost that was already paid.

To use it, write to hola@vibesclip.ai from your account email. We process the refund to the same payment method within 5 to 10 business days.

The guarantee applies once per account and only to the first charge of the first subscription. It does not apply to extra credit packs.

5. Refunds outside the guarantee

Credits already consumed are not refundable: each generation has a processing cost (listing analysis, scene animation, voice and music) that is paid at the moment the video is generated.

After the guarantee window, cycles already billed are not refunded or prorated; the way to avoid paying again is to cancel before the next renewal.

Credits are not transferable, cannot be exchanged for money and do not roll over between cycles.

6. When the problem is ours

If a generation fails because of an error on our platform, the credits are automatically restored to your account so you can try again.

If you find a duplicate charge or a billing error, write to us and we will fix it.

7. Contact

Luxeny, LLC operates VibesClip. Write to hola@vibesclip.ai or call +56 9 3553 5469. Address: 390 NE 191st Street, Miami, FL 33179, Estados Unidos.